The safe and reliable shipping service
1) COURIER DELIVERY TIMES
Orders received and paid for (Credit Card or Paypal) by 2.00 pm on working days will be entrusted to the courier on the same day and delivered within 3-5 working days (excluding remote areas). Orders received and paid for after 2.00 pm will be entrusted to the courier on the working day following the date of the order. Hydroponics Webstore reserves the right to change the delivery times to the courier and is not responsible for any delays in delivery depending on the couriers.
2) FREE and INSURED SHIPPING FOR ORDERS OVER 150 €!
- For orders over € 150 shipping costs are free and insured within the European Union!*
- For orders of less than € 150 and weighing less than 3 kg, a rate of € 5.00 including VAT and insurance will be applied.
- For orders of less than € 150 and weighing more than 3 kg, a fee of € 10.00 including VAT and insurance will be applied.
Note: Bulky products - for some particularly large or heavy products, additional charges may apply.
*For countries such as Sweden, Norway, Finland custom duty tax of 60 EUR will be added to the order.
*Orders from the United Kingdom must be over 150 EUR value: custom will be paid locally Hydroponics offers free insurance coverage on shipped goods together with shipping.
We have chosen the fastest and most reliable couriers for our customers such as TNT or FEDEX, leader in global express distribution and logistics, in Italy it is first for range of services and solutions, first for competence, reliability and speed in deliveries. True point of reference for companies that want to offer the highest quality standard to their customers:
- Delivery within 3-5 working days (excluding remote areas)
- Online Tracking Service to track your shipment at any time
- Customer service available from 8.30 to 19.30
- Capillarity on the territory
- ALL RISK insurance coverage on all shipments at no additional cost
- The goods are packed and on the outside there is no reference or indication of the contents
What happens if the courier does not find me at home?
The goods are delivered to the address indicated in the order and in case of absence the following working day will pass, or will be deposited at the local logistics center. You will be left with the notice to contact the courier and arrange a second delivery on the day and time of your choice.
If you prefer, the goods can also be sent directly to the logistics branch in your area. This service has no additional costs, it can be requested by selecting the deposit stop box on the order form, remembering to indicate a telephone number.
Important: for collection, remember to present the shipping code
that is provided to you by Hydroponics via email.
Not satisfied? Watch the in-depth analysis dedicated to returns and returns!