How To Order

AVAILABILITY OF PRODUCTS

Hydroponics.eu selects a wide range of top quality indoor growing items for its customers.All articles for sale are always available and ready to be shipped.

PRICES

ll prices displayed on the Hydroponics.eu Site are quoted in € Euro.
Minimum order is 50 €. Once your order has been processed you will recieve confirmation of your order by email. All you need to do now is sit back and wait for your hydroponic goods to arrive!

TNT DELIVERY

With our TNT express delivery you will normally receive your parcel within 2-3 days.
Orders placed before 2pm can be shipped the same day. Shipment is made via best express courier courier TNT, a leading providers of collection and delivery services for packages and parcels within Europe and throughout the world. A tracking number is provided with the dispatch confirmation email when your order is shipped. In case of lose, theft, tempering or damage, the client is always insured and the parcel will be replaced. It is also possible to reclaim directly at one of our offices.
We have a spacious parking area and our warehousemen load up the articles in no time!

SHIPPING FEES

EUROPE:
Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Eire, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.

REST OF THE WORLD

NOTE
Additional costs for shipment for orders exceeding standard weight 30Kg can also be requested.
Additional costs for shipment to islands and remote areas can be requested.

PAYMENT METHODS

Hydroponics Web Store offers 4 methods of payment : by Credit card (Debit card, Visa or MasterCard), bank transfer, Paypal (Visa, Mastercard, American Express, Discovery) and cash (only available in the Pick-Up store).

• Credit card: Easynolo Gestpay is our supplier for payments with credit cards and guarantees absolute reliability with all transactions for Visa, Mastercard and Visa Electron. They are the most well-known service providers with ecommerce. All credit card transactions are executed on secure and encrypted communications https://
  Hydroponics.eu is authorized to use this provider only after numerous verifications on the reliablilty and safety of our website and our company.Purchasing on this website you will consequently make use of the automatic guarantee following:Security of payments that allows our clients to be reimbursedin case of fraud and service in mediation that could occur in case of commercial controversy.Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons.
• Bank transfer: You will receive our bank details by email after Your order has been placed.Once your payment is received, we will dispatch your goods.
• PayPal: You can use Visa, Mastercard, Discover and American Express with PayPal Account. A safe and easy way to pay.

PRIVACY

Discreet orders. To receive our products and services, customer registration information and payment details are mandatory as these are necessary to process orders made from Hydroponics.euOnce an order is complete, Hydroponics Web Store and the customer will receive an Order Confirmation. This is the only data we have ..nothing else is stored on our computers!!The Order Confirmation is the only data we have from our customer.Once the package is shipped, we remove the upper part of the Order Confirmation which contains your shipping info.We only keep the lower half which is the Order Number and Products ordered.

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GREAT CUSTOMER SERVICE

Fast and professional service.
Our telephone switchboard is available on +44 203 3005767 from Monday to Friday, 9:30am to 6:00pm.
You may also contact us by e-mail. Assistance pre and post sale by qualified staff,specialized in the characteristics of the products and their installation.