HOW
TO ORDER:
1) AVAILABILITY OF PRODUCTS
Hydroponics.eu selects a wide range of top quality indoor growing
items for its customers.
All articles for sale are always available and ready to be shipped.
2) PRICES
All prices displayed on the Hydroponics.eu Site are quoted in
€ Euro.
Minimum order is 50 €. Once your order has been processed
you will recieve confirmation of your order by email. All you
need to do now is sit back and wait for your hydroponic goods
to arrive!
3) DHL DELIVERY
With our DHL express delivery you receive your parcel within 2-3
days
Orders placed before 2pm will be shipped the same day. Shipment
is made via best express courier courier DHL, a leading providers
of collection and delivery services for urgent packages and parcels
within Europe and throughout the world. A tracking number is provided
with the dispatch confirmation email.
In case of lose, theft, tempering or damage, the client is always
insured and the parcel will be replaced.
It is also possible to reclaim directly at one of our offices.
We have a spacious parking area and our warehousemen load up the
articles in no time!
4) SHIPPING FEES
| Europe: Only 19.80 Euro! –
Free for order over 150 euros |
| Where |
Prices |
FREE DELIVERY |
|
|
|
*Countries: Andorra, Austria, Belgium, Bulgaria, Czech Republic,
Denmark, Eire, Estonia, Finland, France, Germany, Gibraltar, Greece,
Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco,
Netherlands, Norway, Poland, Portugal, Romania, Russian Federation,
Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.
| Rest of the world: 79.80 Euro
or ask for a quotation. |
| Where |
Prices |
|
79,80 EUROS
or ask for a quotation |
|
5) PAYMENT METHODS
Hydroponics Web Store offers 4 methods of payment : by Credit
card (Debit card, Visa or MasterCard), bank transfer, Paypal (Visa,
Mastercard, American Express, Discovery) and cash (only available
in the Pick-Up store).
Credit card:
Easynolo Gestpay is our supplier for payments with credit cards
and guarantee absolute reliability with all transactions for Visa,
Mastercard and Visa Electron. They are the most well-known
service providers with ecommerce. All credit card transactions
are executed on secure and encrypted communications https://
Hydroponics.eu is authorized to use this provider only after numerous
verifications on the reliable and safety of our website and our
company.
Purchasing on this website you will consequently make use of the
automatic guarantee following:
Security of payments that allows our clients to be reimbursed
and case of fraud and service in mediation that could occur in
case of commercial controversy.
Please note that if the security department suspects fraud, we
have the right to cancel the transaction for security reasons.
Bank transfer:
You will receive our bank details by email after Your order has
been placed.
Once your payment is received, we will dispatch your goods.
Pay Pal:
You can use Visa, Mastercard, Discover and American Express with
PayPal Account. A safe and easy way to pay.
6) PRIVACY
Discreet orders
To receive our products and services, customer registration information
and payment details are mandatory as these are necessary to process
orders made from Hydroponics.eu
Once an order is complete, Hydroponics Web Store and the customer
will receive an Order Confirmation. This is the only data we have
..nothing else is stored on our computers!!
The Order Confirmation is the only data we have from our customer.
Once the package is shipped, we remove the upper part of the Order
Confirmation which contains your shipping info.
We only keep the lower half which is the Order Number and Products
ordered.
7) GREAT CUSTOMER SERVICE
Fast and professional service
Our telephone switchboard is available on +44 203 3005767
from Monday to Friday, 9:30am to 6:00pm.
You may also contact us by e-mail.
Assistance pre and post sale by staff qualified, specialised in
the characteristics of the products and their installation.
